Rounds entered on system
We are happy to announce an overall increase of 214 080 rounds entered on the system from 1 January to 30 June 2012, compared to the same period last year. Either more golf is being played or more golfers are taking the time to enter their scores, both of which are positive outcomes.
This is a very positive outcome and we urge golfers to continue to pressure clubs which do not open rounds for players on the system prior to play, to install and make use of one of the various round opening tools – the majority of which are free of charge. The handicap system is reliant on peer review and we ask all golfers to encourage their playing partners to enter their scores and close any historical open rounds on their profile.
Two Unions (Limpopo and Karoo) had slight decreases in the number of rounds entered, with the remaining 13 Unions seeing significant increases. Central Gauteng retained its position at the top with almost 350 000 rounds entered, and the big four Unions (Western Province, Gauteng North, Central Gauteng and Kwa-Zulu Natal) not surprisingly accounted for well over 50% of the rounds played in South Africa.
Major queries to our call centre
The following are the top three enquiries from golfers to our support call centre, along with the solutions:
1. Rounds not being entered correctly: When entering a round on the system (terminal, online or iPhone app), you are required to manually select which tee you played off, then either AM or PM, before entering your score. If these fields are not pre-selected before the score is submitted, an error message will be displayed and the score will not be considered. Players often incorrectly perceive this message to be a confirmation message, but it is in fact a warning requesting the necessary selections to be made before the round can be submitted.
2. Login details for website and iPhone app: The same details are used to login to the hna.openagency.co website, the SAGA Golf iPhone app and when manually logging in to a handicap terminal. These can be as printed on your golf card or are a personalised name and PIN number. Golfers often forget that they have previously personalised their login details, so are confused when they are unable to access these facilities. If you forget your personalized details, you can get them by contacting your home club.
3. Why is the system using only my best eight differentials to calculate my handicap? As per the handicap manual, if a player has two or more exceptional rounds – more than three shots below handicap – then only 8 scores are used to calculate the handicap instead of the usual 10. Please email either email@example.com or firstname.lastname@example.org for further detail on these matters or for answers to any questions.
Handicaps Network Africa